What to do when something goes wrong on camera, mid-job scope changes, mold/water damage, permits, the camera dying.
Get a wide shot, narrate what you're seeing, then call or message the homeowner from the job. Don't resume on that area until you have a written go-ahead in the Estia thread. The receipt has to show you flagged it before you continued.
If a stage needs a permit you don't have, film the discovery, pause the job, and send the homeowner a change-of-scope message through Estia. Receipts that show a paused-for-permit gap read as professional, not negligent. Trying to hide it does not.
Acknowledge it on camera ("happy to look at the hose bib too, I'll send you a separate line item for it tonight"), finish the original job, then send the new quote through Estia so it lands on its own receipt with its own escrow.
A cracked tile, a tripped breaker, a leaky joint on the test. What happened, what you're doing about it, what the homeowner will see next. A receipt that shows you fixing your own mistake builds more trust than one that pretends mistakes never happen.